IT Support Specialist

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Role: IT Support Analyst

Location: Ulverstone, UK

Duration: Contract

Job Description

• Ensuring all customer contact with Service Desk is precisely recorded throughout the lifecycle of tickets
• Requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties
• Respond to customer inquiries, feedback, and compliments
• Use Remote Desktop tool to assist the end users as required
• Diagnose and resolve software and hardware incidents, including operating systems related incidents
• Install and configure new IT software
• Ability to multi-task and operate under pressure
• Other Service Desk related tasks

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