Application Support Engineer - Compendia

APPLICATION Support Engineer (PENSIONS SYSTEMS) | LONDON

Looking for your next Application Support opportunity? We're seeking an experienced Application Support Engineer to provide 2nd and 3rd line support for a critical pension administration platform and its associated integrations. This is an excellent opportunity for someone with strong pension systems experience who enjoys troubleshooting complex issues, supporting business-critical applications and working closely with both technical and operational teams.

Location: London — Contract: Long-term Contract — DV Clearance Eligibility Required

What You'll Be Doing

• Providing 2nd and 3rd line support for a pension administration platform.
• Monitoring, managing and resolving incidents, ensuring appropriate prioritisation and timely resolution.
• Escalating complex issues to software vendors and managing communication through to resolution.
• Testing integrations between Oracle Fusion and pension administration platforms.
• Supporting system changes driven by regulatory, business and pension landscape developments.
• Monitoring application performance and identifying opportunities for improvement.
• Maintaining strong relationships with infrastructure, development and business teams.
• Supporting the ongoing development and enhancement of pension administration solutions.

What We're Looking For

• Strong experience supporting pension administration platforms, ideally EQ Compendia 6.8x.
• Experience with installation, migration, troubleshooting and support of pension administration applications.
• Knowledge of pension administration systems such as Compendia, Hartlink, UPM or IntelliPen.
• Understanding of pension workflows, calculations, controls and administration processes.
• Experience with pension data interfaces, Back End structures and integrations.
• Knowledge of public sector pension schemes, including schemes such as Classic, Classic Plus, Premium, Nuvos and Alpha.
• Strong stakeholder management and communication skills.
• Ability to work across both technical and business-facing teams.

Highly Desirable

• Oracle Fusion integration experience.
• Experience with payroll and pension administration systems.
• Knowledge of DataSure and Pension Regulator standards.
• Experience working within secure-by-design or highly regulated environments.

DV Clearance Eligibility Requirements

UK residency history with a clear and verifiable background Strong financial integrity with no significant unresolved issues Ability to successfully undergo enhanced security vetting and referencing.

This is an excellent opportunity to join a high-profile programme supporting critical pension administration services. You'll play a key role in ensuring system stability, improving service performance and supporting future enhancements, while working alongside experienced technical and business teams in a complex and rewarding environment.

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