Technical Support Engineer
London
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This is a hybrid remote/in-office role.
Hybrid IT & Technology
1 week ago Apply on WhatJobs
Hybrid Technical Support Engineer: AI-Driven Troubleshooting
£65,000–£90,000
Medidata in London is seeking a Technical Support Engineer to be the primary contact between support and core engineering teams. You will handle requests, diagnose issues, and test fixes while coordinating with R&D on complex problems.
You will use SQL, API/REST tools, Postman, and AI assistants to draft knowledge base content, reproduce problems, and communicate updates to clients. Strong collaboration and a Bachelor’s in a technical field are required.
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