Serialisation Technical Support Engineer

Are you an experienced engineer with a background in serialisation, automation or packaging line systems within a regulated manufacturing environment? Our client is seeking a Serialisation Technical Support Engineer to provide specialist support across packaging line serialisation and automation systems, ensuring reliable, compliant and efficient manufacturing operations.

This is an excellent opportunity to join a highly regulated production environment where you will play a key role in supporting operational performance, troubleshooting technical issues, maintaining system compliance and driving continuous improvement.

The Role:

As the technical lead for serialisation and associated automation systems, you will be responsible for ensuring packaging line systems operate effectively and meet regulatory and quality standards.

Key Responsibilities:

• Act as the technical point of contact for serialisation and automation systems on packaging lines.
• Diagnose and resolve system faults, communication issues and equipment failures.
• Develop, configure and maintain serialisation recipes, product master data and system parameters.
• Support batch start-up, line clearance, execution and post-batch review activities.
• Investigate deviations, alarms, reject trends and equipment issues, supporting CAPA activities.
• Assist with installation, commissioning, qualification and validation activities, including IQ/OQ/PQ.
• Ensure compliance with GMP, GxP and ALCOA+ data integrity requirements.
• Analyse data from serialisation, automation and production systems to identify opportunities for performance improvement.
• Support and maintain PLCs, HMIs, scanners, printers, vision systems, sensors, servo drives and other automation equipment.
• Liaise with third‑party suppliers and vendors to resolve complex technical issues.

To be successful in this role, you are likely to have:

• HNC/HND or equivalent qualification in Engineering, Automation, Electrical/Electronic Engineering or a related discipline
• Experience supporting serialisation, automation or packaging line systems within a manufacturing environment.
• Strong fault‑finding and troubleshooting capabilities
• Experience working within GMP, pharmaceutical, medical device or other highly regulated environments.
• Understanding of packaging machinery, automation systems and data integrity requirements.
• Working knowledge of PLCs, HMIs, vision systems, scanners, printers, sensors and associated control equipment
• Familiarity with validation processes, controlled documentation, SOPs and change control procedures.

What's on Offer?

• Competitive salary
• Annual bonus opportunity
• 25 days' holiday plus bank holidays, increasing with service
• Holiday buy and sell scheme
• Private healthcare
• Pension scheme
• Electric vehicle salary sacrifice scheme
• Employee wellbeing and discounts platform
• Ongoing training and professional development opportunities

Interested?

If you have experience in serialisation, packaging automation, controls engineering or manufacturing systems support and are looking for your next challenge, we'd love to hear from you.

Please note: Applicants must have the right to work in the UK. Sponsorship is not available for this position.

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