Desktop & MS 365 Teams Support Engineer

Desktop & MS 365 Teams Support Engineer - London - URGENT

Location: Paddington, London (office-based Monday-Thursday, remote Friday)

Day rate: £Negotiable (Inside IR35)

Contract: 6 months (with potential extension)

Role Overview: We are seeking a passionate and skilled Desktop & MS 365 Teams Support Engineer to deliver exceptional end user support. This role is central to ensuring our colleagues have a seamless experience with their desktop environments and MS 365 Teams collaboration tools. You will be the go-to expert for troubleshooting, guidance, and proactive support, helping users stay productive and secure.

Key Responsibilities

• Deliver outstanding second line support for all desktop, laptop, and mobile device issues, with a focus on Windows platforms and MS 365 Teams.
• Act as the primary escalation point for complex desktop and Teams-related queries, ensuring rapid and effective resolution.
• Collaborate closely with first line support to guarantee a smooth handover and excellent customer experience.
• Proactively manage device performance, patching, and security, minimizing risks and downtime for end users.
• Provide expert guidance and training to users on MS 365 Teams features, best practices, and new technologies.
• Design and implement desktop solutions tailored to business needs, with a user-centric approach.
• Maintain up-to-date documentation for support processes, user guides, and system configurations.
• Participate in IT projects, including deployments, upgrades, and service improvements, always advocating for the end user.
• Manage IT assets, coordinate warranty repairs, and ensure accurate tracking of equipment.
• Contribute to weekly service management reviews, sharing insights on user support trends and opportunities for improvement.

Behaviours & Skills

Committed to delivering the highest standard of end user support. Excellent communicator, able to explain technical concepts to all levels of the business. Proactive, adaptable, and eager to embrace new technologies. Strong organizational skills and attention to detail. Expert knowledge of Windows desktop operating systems and MS 365 Teams user support. Deep experience with MS 365 desktop applications, Proven troubleshooting skills for desktop hardware, software, and network issues. Experience with security best practices, patch management, and compliance. Familiarity with virtualization, cloud platforms, and remote support tools.

Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, CompTIA A+) are a plus.

*Rates depend on experience and client requirements

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