PBX Field Engineer (Regional - South East)

Location: Flexible, hybrid working position with commitment to customer travel. | Business Area: Professional Services | Salary Details: Up to £40,000 dependent on experience, plus car allowance.

Are you a skilled PBX Field Engineer looking to take the next step in your career? We’re seeking a dedicated professional who thrives in dynamic environments and is passionate about delivering exceptional service. As a Field Engineer, you’ll report directly to the Deputy Team Leader and become part of a high-performing, collaborative team known for its technical expertise and customer-first mindset. You’ll play a pivotal role in supporting our customers by providing on-site and remote engineering services, troubleshooting complex issues, and ensuring seamless implementation of our solutions.

“agreat place to work, a great place to be a customer”

Responsibilities:

• Conduct on-site visits to customer premises to install and configure a variety of Cloud Voice and ICT solutions, ensuring seamless deployment and optimal performance.
• Diagnose and resolve complex technical issues that cannot be addressed remotely, delivering hands‑on support with precision and efficiency.
• Provide overflow support to desk‑based engineers during peak demand or escalated cases, contributing to team‑wide service continuity.
• Perform hardware and software installations at customer sites, adhering to best practices and company standards.
• Lead customer transformation projects independently or collaborate with colleagues to ensure successful delivery and client satisfaction.
• Maintain clear and consistent communication with customers, keeping them informed of progress and resolution timelines throughout the support process.
• Uphold service level agreements (SLAs) by accurately updating ticket information from initial diagnostics through to final resolution.
• Liaise with third‑party providers and vendors to investigate and resolve incidents, conducting thorough root cause analysis where required.
• Support the development of team capabilities by mentoring colleagues and assisting with escalations in line with established procedures.

The Candidate:

Technical:

• Have excellent knowledge of:
• Cloud Voice and connectivity Products
• Telephony hardware and handset configuration
• Microsoft Teams Voice implementations and topologies
• PBX and Analogue platform interoperability
• SIP Connectivity
• Contact Centre Solutions & Call Recording
• Understanding of Public, Private and Hybrid Cloud environments
• Firewall, network topologies, infrastructure and VPN Technologies
• Switch administration & configuration (VLANs, trunks, stacking)

Qualities:

• A personable and well‑presented professional with outstanding verbal and written communication skills.
• Based in the South East of the UK, with the flexibility to travel to customer sites across the region and sometimes further.
• Bonds a full UK driving licence and has access to a reliable vehicle.
• Strong customer focus with a proactive approach to meeting client needs and exceeding expectations.
• Willingness to participate in out‑of‑hours work and 24/7 on‑call support when required (additional benefits apply).
• Excellent time management and workload prioritisation skills, with the ability to work independently and as part of a team.
• Organised, conscientious, and committed to delivering high‑quality service.
• Confident decision‑maker with sound judgement, who engages the right stakeholders in the decision‑making process.

What's in it for you?

Basic salary up to £40,000 annually plus monthly car allowance.

Your Benefits at Chess:

Private healthcare (free after 1 year)

Eye tests, flu jabs, and on‑site health checks

Mental health support from trained First Aiders

A Wellbeing Day after 1 year

Hybrid working support with a home office allowance

20 days holiday (rising to 24 with service) plus bank holidays

Buy or sell up to 5 holidays twice a year

Rewards & Recognition

Perkbox discounts on shopping, travel, fitness, and more

Points‑based rewards from year 2

Charity donation matching (up to £100)

Recognition platform to celebrate your wins

EE SIM offers for you and your family

Learn 2 Earn scheme to boost your salary

Team socials and celebrations

Bespoke onboarding and leadership training

Dedicated Culture Team to support you

A standard week is 37.5 hours, Monday to Friday

Prepared to work out of hours/on 24x7 call when required (additional benefits offered)

Willingness to work on customer sites for extended periods of time when required

Why Join Chess?

Chess is one of the UK's leading independent and trusted technology service providers, employing over 280 skilled people across the UK, supporting over 18,000 UK businesses.

Diversity, equality, and inclusion is at the heart of our Chess culture, and we are passionate about our One Team spirit.

We're extremely proud that our people voted us No.1 in 'The 100 Best Companies to Work for' list 2018, and we continue to celebrate more than 15 years in the top 100.

Our continued focus on growth creates opportunity for everyone to progress their career, to develop knowledge and skills, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business.

We believe that "if you're not growing, we're not growing."

At Chess ICT, we value diversity and are committed to creating an inclusive workforce. We want to make sure everyone has a fair chance and opportunity throughout the application process. If you require any adjustments during your application or interview, please feel comfortable reaching out to our recruitment team so we can support you.

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