Academia the Technology Group operates on a university campus in Cardiff, delivering frontline IT support to students and staff. The role focuses on first-contact resolution and service desk excellence within a managed university environment.
As an Endpoint Service Desk Analyst, you will log and triage requests through Freshservice, troubleshoot Windows 10/11 and Microsoft 365 issues, and escalate complex tickets while maintaining user-focused service levels.
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Cardiff
Academia the Technology Group operates on a university campus in Cardiff, delivering frontline IT support to students and staff.
Cardiff
Academia Ltd on a university campus in Cardiff is seeking an Onsite Endpoint Service Desk Analyst to join the Technical Services team.
Cardiff
Academia Ltd t/a Smartdesc on a university campus in Cardiff is seeking an onsite Endpoint Service Desk Analyst to directly support students, staff…
Cardiff
Academia Group is seeking an on-site Endpoint Service Desk Analyst on a campus in Cardiff.
Cardiff
This is an onsite role based on a university campus in Cardiff, South Wales, giving you the chance to work directly with users and become a valued…
Cardiff
This is an onsite role based on a university campus in Cardiff, South Wales, giving you the chance to work directly with users and become a valued…
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