Academia Ltd on a university campus in Cardiff is seeking an Onsite Endpoint Service Desk Analyst to join the Technical Services team. You will be the first point of contact for students and staff, handling Windows 10/11 and Microsoft 365 issues, logging requests in Freshservice, and escalating complex problems to specialists as needed.
You will balance strong customer service with accurate ticket management, documentation and timely resolution, while supporting onboarding and endpoint security
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Berkshire
I am working with a longstanding client with whom we have completed numerous contract and project assignments over the last three years.
Reading, Berkshire
Modern Workplace - Service Desk Analyst Location: Reading Rate: £240 Per Day Inside IR35 Contract: Three - Six Months SC Clearance is essential.…
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