ITV plc is seeking an Viewer Advocacy Operations Manager to bridge between ITV’s internal teams and outsourced BPO partners. You will oversee day-to-day and weekly performance of vendor teams, ensuring SLAs, quality standards, and customer experience goals are met.
You will not directly manage frontline agents; instead you will hold the vendor’s Site Operations Managers accountable, driving rapid improvements on the floor with weekly metric reviews and action plans.
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London
ITV is hiring an Viewer Advocacy Operations Manager in London, with a hybrid workplace (White City, 2 days in the office).
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Deaf Unity in London is seeking a Viewer Advocacy Operations Manager to bridge internal teams and outsourced partners.
London
As the Viewer Advocacy Operations Manager, you will serve as the operational bridge between our internal business and our outsourced business…
London
As the Viewer Advocacy Operations Manager, you will serve as the operational bridge between our internal business and our outsourced business…
London
As Viewer Advocacy Operations Manager, you bridge ITV with outsourced vendor partners to safeguard performance, quality, and customer experience.
London
As the Viewer Advocacy Operations Manager, you will serve as the operational bridge between our internal business and our outsourced business…
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