2nd Line Engineer: Complex Network & Security Support

London Source: WhatJobs
£40,000–£60,000

CDW is looking for a 2nd Line Support specialist in Greater London to provide complex technical assistance to customers, working nights on a 12-hour shift pattern. You will collaborate with 3rd line resolver teams and contribute to incident management and service quality.

Your role includes diagnostics, log analysis, device upgrades, and change management, with frequent vendor liaison. A background in Cisco, Fortinet, Palo Alto, and cloud platforms like Azure and AWS is highly valued.

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