Desktop Support Engineer (Mobile App & Digital Workplace Support)
6-12 Month Contract | Onsite | West Midlands
We're looking for a hands‑on Desktop Support Engineer to support a major mobile application rollout across multiple UK sites. This is a frontline End User Services role focused on mobile device support, authentication issues, digital workplace services, and user onboarding.
Key Skills & Experience
Mobile device and application support
MFA registration and authentication troubleshooting
Password resets, account unlocks and Office 365 support
BYOD and Wi‑Fi connectivity support
Incident management, problem management and ticket resolution
Hardware support including laptops, desktops, printers and meeting room technology
Strong customer‑facing and communication skills
Full UK driving licence required
Responsibilities
Support users during mobile app deployment and onboarding
Troubleshoot application, access and authentication issues
Provide onsite technical support and incident resolution
Escalate complex issues to relevant support teams
Work with wider IT teams to improve knowledge articles and user experience
Support service improvements and reduce repeat incidents
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