Senior macOS IT Support Engineer

Central London | Office Based | Competitive Salary + Benefits

Are you an experienced macOS IT Support Engineer who loves Apple technology, solving problems and helping people?

We’re working with a dynamic media agency in Central London who are looking for a Senior IT Support Engineer to join their friendly, collaborative technology environment.

This is a hands-on senior role for someone who wants to take on more responsibility without moving away from the technology.

The environment

The business is heavily Apple and macOS focused , with Jamf Pro at the heart of its device management. You’ll also work across Google Workspace, Microsoft 365, Intune, Entra ID and a smaller Windows estate.

What you’ll be doing

• Providing hands-on IT support across the business
• Acting as a key escalation point for more complex issues
• Supporting MacBooks, iPhones and Apple technology
• Managing and administering Jamf Pro
• Supporting Google Workspace and Microsoft 365
• Managing device provisioning, deployment and lifecycle
• Supporting joiners, movers and leavers
• Troubleshooting hardware, software and connectivity issues
• Improving processes and looking for opportunities to automate
• Mentoring and sharing knowledge with more junior members of the team

What we’re looking for

• Excellent macOS / Apple knowledge
• Experience with Google Workspace and/or Microsoft 365
• Exposure to Intune and Entra ID
• Comfortable supporting both Mac and Windows
• Excellent troubleshooting and communication skills
• A naturally approachable, collaborative personality
• Someone who enjoys taking ownership and helping others develop

Apple/Jamf certifications, scripting (Bash/Python), automation, AI tools, endpoint security, networking or experience within a creative/media environment.

Why this role?

You’ll be joining a genuinely friendly and collaborative environment where your contribution will be valued. There’s also scope to take on increasing responsibility and develop towards broader leadership opportunities as your career progresses.

If you’re an experienced macOS / Jamf Pro professional looking for your next challenge in a great Central London environment.

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