An established manufacturing organisation is seeking a Customer Quality Engineer to act as the primary quality interface for a portfolio of customers in a structured, high-volume environment.
This role owns customer quality issues end-to-end - from initial notification through containment, root cause analysis, corrective action, and formal closure.
You’ll lead customer communication, drive cross-functional actions internally, and ensure robust, evidence-based resolution of issues.
Key Responsibilities
Act as the primary quality contact for assigned customers.
Own the full customer complaint lifecycle, ensuring clear communication and timely closure.
Lead containment, investigation, and corrective actions using structured problem-solving tools (5 Whys, Fishbone, Pareto, 8D).
Prepare and present professional 8D reports and verify corrective action effectiveness.
Maintain customer quality KPIs and quality cost tracking to support prioritisation.
Work closely with Manufacturing, Engineering, Supply Chain, and suppliers to resolve issues.
Support supplier-related quality topics, audits, risk reviews, and process or product changes.
Coach and support junior quality engineers where required.
Experience & Skills
Engineering degree or equivalent practical experience.
2–5+ years in Customer Quality, Quality Engineering, or Manufacturing Quality within a structured manufacturing environment.
Strong problem-solving capability and confident customer communication.
Highly organised, data-driven, and comfortable influencing without direct authority.
Proficient in MS Office; Power BI experience is advantageous.
We use essential cookies to make this site work. With your permission we would also like to use the optional cookies below. Nothing optional is set until you choose, and you can change your mind at any time from "Cookie settings" at the bottom of every page. Cookie policy.
Essential — keep the site working and secure, and remember the choice you make here. Always on.