3rd line Citrix Engineer

3rd Line Citrix Engineer

+9 months +

+SC cleared - current active clearance is essential for this role

+Sole British nationals only due to the nature of the project

+Inside IR35

+ 290 - 310 a day

Key Responsibilities

• Provide 3rd Line support for complex Citrix incidents and problems.
• Act as the SME for Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEM .
• Lead technical investigations, troubleshooting and root cause analysis.
• Manage and optimise Citrix policies, profiles and end-user experience.
• Support patching, upgrades, migrations and infrastructure improvements .
• Work closely with architecture, engineering and cross-functional teams.
• Proactively identify and resolve defects and recurring issues.
• Maintain strong customer service and operate in line with ITIL and service management processes .

Essential Skills & Experience

• Proven experience in a Third Line / Senior Infrastructure Support role.
• Strong hands-on experience with:
• Citrix Virtual Apps & Desktops (XenApp/XenDesktop)
• Citrix Cloud
• NetScaler ADC
• Citrix WEM
• Windows Server, Active Directory and Group Policy
• FSLogix
• Experience supporting VMware, Hyper-V and/or XenServer environments.
• Strong knowledge of Windows 10 and Windows 11 .
• Experience with ITIL and enterprise support models .
• Excellent problem-solving and communication skills.
• Active SC Clearance is essential.

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