This range is provided by InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities
Delivering 2nd Line support via phone, remote tools and onsite visits
Supporting Microsoft 365 environments – Intune, SharePoint, Exchange, Teams
Working with Sophos for endpoint and firewall security
Using ConnectWise as your central service desk platform
Visiting client sites 1–2 days per week for setups, PC installs or firewall deployments
Supporting 1st Line colleagues and acting as a mentor for more junior engineers
Logging tickets, creating documentation, and contributing to the internal knowledge base
What you’ll need
Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security
Familiarity with Sophos and ConnectWise (or similar tools)
Strong customer service mindset – confident, friendly, and proactive
Full UK driving licence and happy to travel locally to customer site
Eligible for BPSS clearance
What’s on offer
Industry-leading training and full certification support – Microsoft, CompTIA, Sophos
Clear promotion route into Senior Engineer, Team Lead, Microsoft Consultant or Security roles
Hands-on role with lots of variety – technical problem-solving, site work, customer engagement
Strong team culture and excellent support structure
This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career progression. If you’re a 2nd Line Engineer with the right attitude and technical grounding, they will help you build the rest.
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