Remediation Administrator

About the Role

Servaada is Wipro's UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider.

The role is a fixed-term contract for 12 months, providing an excellent opportunity to gain significant experience and make a meaningful impact within a dynamic team.

As a Remediation Administrator you will play an essential role within our operational teams, responsible for the seamless processing of high volumes of instructions while delivering exceptional customer service.

Working collaboratively with a dedicated team, you’ll support queries and requests from Financial Adviser firms, building strong and long-lasting relationships with our values clients.

Your attention to detail and commitment to accuracy will be pivotal in efficiently processing new investments and providing crucial administrative support across our diverse range of product wrappers on the platform.

Key Responsibilities

If you thrive in a fast-paced environment, effortlessly meet tight deadlines, and possess strong attention to detail, you are the perfect fit for our team.As an excellent communicator, you will utilise your proficiency in Microsoft Office applications predominately Outlook.

A positive attitude and a keen interest in the financial services industry will set you apart. While relevant experience or a Financial Services qualification would be advantageous, our comprehensive training ensures you have the tools to succeed.

• Excellent Communication Skills : Effective communication is the foundation of quality customer service
• Empathy : Understanding and empathising with customers’ concerns is crucial for building trust
• Patience : Remaining patient and calm, especially in challenging situations, is vital
• Problem-Solving Skills : The ability to analyse issues and find creative solutions is a key competency
• Product/Service Knowledge : In-depth knowledge of an investment/wrap platform and it’s associated products is essential for providing accurate support
• Adaptability : The capacity to adjust communication and problem-solving approaches to suit different customer needs
• Time Management : Efficiently managing time and handling multiple customers inquiries is critical
• Conflict Resolution : Skill in resolving conflicts and handling difficult customers can lead to positive outcomes
• Attention to Detail : Accurate record-keeping and follow-up on commitments are essential
• Professionalism : Maintaining a professional and courteous attitude in all interactions is fundamental for building a positive customer experience

Skills, Qualifications and Experience

• Technical understanding of investments and investment products
• Excellent interpersonal and communication skills
• The ability to process data in Excel
• Ownership and accountability
• Excellent drive with ability to work unsupervised and under own initiative
• Ability to work well under pressure and to tight deadlines
• Advanced knowledge of MS Office including Word and Excel
• Working knowledge of a range of client servicing administration processes
• Industry recognised qualifications
• Project management experience and relevant qualification

Application of Individual Conduct Rules

Standard of conduct is reasonable under all circumstances relating to

• Must act with integrity
• Must act with due skill, care and diligence
• Must be open and cooperative with the FCA and other regulators
• Must pay due regard to the interests of customers and treat them fairly
• Must observe proper standards of market conduct

Servaada is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.

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