This role is ideal for someone who has exceptional customer service skills, a keen interest in the tech and ISP Industry and who is ready to step into a 1st line role and customer service support role working for a growing ISP based in Poole. This roles offers plenty of day-to-day variety as well as the familiar routine of repeat tasks.
Ability to work calmly under pressure, dealing with clients in a polite and efficient manner
Programme and Prepare kit - e.g. Routers and telephones
Problem solving - methodical approach
To have good diagnostic skills
To be able to take and make calls, prioritise, and action incoming support tickets, emails and calls
Ability to create and keep documents to help improve the efficiency – for example user guides, known issues and fixes, customer helpsheets
To have a good knowledge of hardware fault finding, software issue resolution, wireless technology, basic IP telephony
To be able to demonstrate good communication and interpersonal skills as required with members of the team
To have the ability to work effectively within a team and to work on own initiative
Complete postage and packaging for kit items
Complete site visits as required to help install routers/phones.
Company Workplace Pension Scheme – including annual free review
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