Service Desk Analyst, O365 Admin, Entra, MDM

Overview

Service Desk Engineer required by a reputable professional services firm paying up to 40k, at their head office based in central London; they operate hybrid working with 60% of the time in the office and 40% remotely between 8am and 9.30am. The Company, who have a presence globally, are seeking an IT Support Specialist to provide technology related consultation and support in an office environment, including the deployment, administration and support of technology systems essential to business operations.

Responsibilities

• Provide comprehensive computer Hardware and Software support
• Manage MS365 administration
• Execute system set-ups, breakdowns, and office moves
• Handle conference room services, mobile devices, telephone systems, and voicemail support
• Track user support requests and escalate complex issues
• Pro actively identify and address technology-related challenges
• Conduct preventative maintenance and procure technology supplies
• Collaborate with IT vendors, other departments, and core IT teams on projects
• Recognize and recommend training opportunities
• Proficient in Windows 11, Microsoft O365 ProPlus Suite
• Strong troubleshooting skills for hardware and software
• Experience with mobile devices, printers, scanners, and peripherals
• Familiarity with law firm tools and networking devices
• Proficient in remote access tools (Citrix, Global Protect VPN, Remote Desktop)
• Previous use of trouble ticket tracking systems
• Detail-oriented with excellent customer service and communication skills
• Adaptability to a fast-paced, changing environment

Qualifications

• Proficient in Windows 11, Microsoft O365 ProPlus Suite
• Strong troubleshooting skills for hardware and software
• Experience with mobile devices, printers, scanners, and peripherals
• Familiarity with law firm tools and networking devices
• Proficient in remote access tools (Citrix, Global Protect VPN, Remote Desktop)
• Previous use of trouble ticket tracking systems
• Detail-oriented with excellent customer service and communication skills
• Adaptability to a fast-paced, changing environment

Desired Skills and Experience
Office 365
Azure
Active Directory
Citrix
VPN

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