Support Specialist is required by a reputable professional services firm paying up to 40k, the working hours being 10am to 6pm at their head office based in central London. The Company, who have a presence globally, are seeking an IT Support Specialist to provide technology related consultation and support in an office environment, including the deployment, administration and support of technology systems essential to business operations.
Responsibilities
Provide comprehensive computer Hardware and Software support
Manage Hardware asset inventory
Execute system set-ups, breakdowns, and office moves
Handle conference room services, mobile devices, telephone systems, and voicemail support
Track user support requests and escalate complex issues
Pro actively identify and address technology-related challenges
Conduct preventative maintenance and procure technology supplies
Collaborate with IT vendors, other departments, and core IT teams on projects
Recognize and recommend training opportunities
Proficient in Windows 10 & 11, Microsoft O365 ProPlus Suite
Strong troubleshooting skills for hardware and software
Experience with mobile devices, printers, scanners, and peripherals
Familiarity with law firm tools and networking devices
Proficient in remote access tools (Citrix, Global Protect VPN, Remote Desktop)
Previous use of trouble ticket tracking systems
Detail-oriented with excellent customer service and communication skills
Adaptability to a fast-paced, changing environment
Skills & Competencies
Proficient in Windows 10 & 11, Microsoft O365 ProPlus Suite
Strong troubleshooting skills for hardware and software
Experience with mobile devices, printers, scanners, and peripherals
Familiarity with law firm tools and networking devices
Proficient in remote access tools (Citrix, Global Protect VPN, Remote Desktop)
Previous use of trouble ticket tracking systems
Detail-oriented with excellent customer service and communication skills
Adaptability to a fast-paced, changing environment
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