Experience with switches, routers, firewalls and wireless access points
CCNA certification or equivalent networking qualification
Excellent communication and customer service skills
Responsibilities
Provide technical support across networking, infrastructure and end-user environments
Troubleshoot and resolve hardware, software, connectivity and Wi‑Fi issues
Manage and respond to support tickets in line with agreed service levels
Escalate complex issues to senior engineers where required
Deliver remote and onsite support to customer environments
Assist with infrastructure installations, upgrades and migrations
Configure and support network switches, routers, firewalls and wireless solutions
Maintain accurate technical documentation and support records
Work closely with customers to ensure exceptional service delivery
Technologies
Cloud
Hardware
Support
LAN
Network
TCP/IP
More
We are an established IT infrastructure and managed services provider seeking two Network Support Engineers to join our growing technical team in Central London. This is an office-based role, five days a week, supporting a diverse portfolio of customers across the hospitality sector. We offer a salary of £35,000 to £42,000 and the opportunity to develop expertise across enterprise networking, Wi‑Fi technologies, cloud platforms, and infrastructure support.
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