General Manager (Europe)

• The General Manager, Europe is accountable for the long-term health, growth, and operating performance of Crunchyroll’s business across the region. As Crunchyroll’s senior business leader in Europe reporting into Crunchyroll’s Chief Operating Officer, the GM brings together commercial leadership, regional operations, growth, partnerships, communications, localization, and fan engagement – at the regional level – into a single operating model focused on delivering sustainable business performance
• Europe is a market of meaningful scale for Crunchyroll, with an established business and infrastructure as well as significant opportunity for continued growth. The GM will be responsible for accelerating growth by optimizing existing levers while identifying, testing, and scaling new opportunities across the region
• The GM will also ensure that local insights from teams closest to the market inform broader business decisions, creating a clear path for regional consumer trends, market dynamics, and commercial opportunities to shape Crunchyroll’s strategy and priorities
• Regional Business Performance - Own Europe’s commercial performance and long-term growth, including subscriber growth, engagement, retention, lifetime value, revenue, and operating performance
• Regional Strategy & Expansion - Set the regional strategy, strengthening established markets and expanding across Europe
• Membership & Fan Growth - Accelerate membership and fan growth through engagement, retention, and partnering with global teams to unlock the region’s highest-impact opportunities
• Operational Excellence - Lead Europe as an integrated regional business with clear priorities, operating rhythms, accountability, and strong cross-functional execution
• Fan & Partner Success - Build locally relevant fan experiences and strategic partnerships that expand Crunchyroll’s reach and brand affinity
• Organizational Leadership - Build and develop a high-performing regional organization with a culture of collaboration, accountability, and execution
• Lead the Europe Business: Translate enterprise strategy into regional priorities, operating plans, investments, and execution that drive sustainable growth and business performance
• Drive Market Expansion: Identify and prioritize high-fandom, underpenetrated markets
• Operate the Region: Lead Brand & Community, Growth, Communications, Localization & Regional Content Operations, Business Operations, and Partnerships & Partner Management as one integrated regional team
• Represent the Voice of Europe: Bring regional consumer insights, market dynamics, and opportunities into enterprise planning and decision-making
• Drive Cross-Functional Execution: Partner with Product, Engineering, Membership Performance, Content, Commerce, Finance, Data, Legal, and other enterprise teams to align priorities and remove barriers to regional growth
• Champion the Fan Experience: Bring marketing, localization, communications, partnerships, community, and product launches together to deliver authentic, locally relevant fan experiences

Benefits

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually
• Flexible time off policies allowing you to take the time you need to be your whole self
• Generous medical, dental, vision, STD, LTD, and life insurance
• Employer paid commuter benefit
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Health Saving Account HSA program
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

Experience owning or materially influencing business performance across multiple markets, including revenue, growth, customer/member economics, and operating performanceStrong executive communication and stakeholder-management capabilities, including the ability to represent regional priorities with senior global leaders and external partnersA track record of building and developing high-performing leadership teams and creating clarity and accountability across diverse functionsExperience leading through complex matrixed organizations and influencing Product, Marketing, Content, Finance, Technology, and other functions without direct authorityStrong understanding of European markets and the differences in consumer behavior, commercial dynamics, infrastructure, and growth opportunities across the regionStrong strategic and analytical capabilities with the ability to translate market insights and business performance into clear priorities and investment recommendationsDeep appreciation for local culture, consumer behavior, and the importance of delivering authentic experiences for fans across diverse European marketsExperience developing and executing market-entry or market-expansion strategies and determining where and how to invest for growthDemonstrated ability to improve the fundamentals of a consumer or membership business, including acquisition, conversion, engagement, retention, churn, and lifetime value15+ years of leadership experience in general management, commercial leadership, growth, digital media, streaming, entertainment, technology, consumer subscription, or another relevant consumer business

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