Data Platform Engineer

Practice Group / Department:

EMEA IT Applications

Job Description

Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide a full scope of legal services to the world's preeminent corporations and financial institutions.

Our vision is to be a world class business, profitable, ambitious, cooperative and considerate, supporting our clients and people through our global business principles of Quality, Unity and Integrity.

With over 7,000 employees worldwide, our culture is the thread that connects us. Our strategy and culture are closed connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we are looking for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next.

Because while individuals can do well, together we achieve something extraordinary.

The Role

The Data Platform Engineer will ensure Norton Rose Fulbright's enterprise data platform is a stable, secure and supportable IT service. The platform is built on Azure Databricks, Microsoft Fabric and associated Azure services, supports the firm's strategic data capability across EMEA and EMEAPAC, and is governed through Terraform, Azure DevOps and a standardised deployment framework.

The role is hands-on and service-focused. It provides the operational foundation needed to keep the platform reliable, observable, governed and ready for controlled production use. Its emphasis is on platform health, support processes, quality assurance, release readiness, incident response and continual service improvement.

The successful candidate will work closely with Architecture, Information Security, Service Delivery, Infrastructure, suppliers and consuming business teams to ensure platform changes are deployed safely through established CI/CD processes, supported by appropriate monitoring, operational controls, documentation and governance standards.

Key Responsibilities

• Provide L2/L3 operational support for Microsoft Fabric, Azure Databricks, and associated Azure services.
• Maintain platform health, availability, resilience, and supportability across the data platform estate.
• Perform routine platform administration, operational checks, and capacity and utilisation monitoring.
• Monitor platform performance, identify optimisation opportunities, and maintain cost awareness.
• Troubleshoot issues across platform, identity, networking, storage, security, and integration layers.
• Manage incidents, problems, and service requests in line with established ITSM processes.
• Investigate and resolve operational issues, ensuring timely restoration of service.
• Support major incident response activities where platform services are impacted.
• Contribute to root cause analysis and implement actions to improve platform stability and reduce issue recurrence.
• Collaborate with internal teams, suppliers, and stakeholders to deliver effective operational support.
• Support change, release, and environment management activities across the platform estate.
• Maintain release readiness checklists and operational acceptance criteria.
• Validate platform changes prior to production deployment to ensure supportability and risk controls are in place.
• Support the management of Development, Test, and Production environments.
• Ensure configuration consistency across environments and platform services.
• Contribute to CI/CD, version control, and release automation practices for platform assets.
• Promote operational excellence through continuous improvement, knowledge sharing, and robust documentation.

Quality, Monitoring and Governance

A key part of the role is to define and execute operational QA checks for platform changes, integrations and supplier-delivered components. The engineer will verify that monitoring, alerting, logging, access controls, runbooks, escalation routes and support processes are in place before production release. They will support service acceptance and transition activity, assessing readiness against availability, recoverability, supportability, security and control requirements.

The role will implement and maintain monitoring, alerting and observability across Fabric, Databricks and Azure services. It will develop service health reporting, operational dashboards and exception monitoring, and maintain runbooks, known error records, support documentation and knowledge articles. The engineer will contribute to service reviews, operational assurance and continual improvement.

The role will support governance, security and compliance by assisting with access control, role management, privileged access processes, audit evidence, metadata, lineage, auditability

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