Service Manager

We are recruiting on behalf of our client, a reputable main dealer in Milton Keynes, for the position of Service Manager. This role offers a uniqueService Manager opportunity for an experienced automotive professional to lead a busy Service Department, driving customer satisfaction, team performance, and departmental profitability.

The Service Manager will oversee daily operations within the Service Department, ensuring high standards of service delivery and operational efficiency. This is an excellent opportunity for a motivated individual to develop their career within a well-established dealership group known for its commitment to customer service and team development.

Benefits

• Salary of £40,000 per annum, with an OTE of £52,000 including bonuses
• Company car provided
• No weekend working, Monday to Friday, 8am - 6pm
• Life assurance
• 24/7 Employee Assistance Programme
• Employee car scheme
• Birthday leave
• Training and development opportunities
• Clear career progression pathways

Duties

• Lead and motivate the Service Department to meet and exceed targets
• Manage day-to-day operations of the Service and Workshop functions
• Ensure high levels of customer satisfaction through exceptional service standards
• Monitor departmental performance, productivity, and profitability
• Coach and develop Service team members to enhance their skills and performance
• Implement and adhere to company processes and standards
• Handle customer concerns and complaints effectively
• Collaborate with other departments to ensure a seamless customer journey

Requirements

• Proven experience as a Service Manager or Aftersales Manager within the motor trade
• Strong understanding of automotive Service Department operations
• Demonstrable experience in managing and developing a team
• Excellent communication and customer service skills
• Commercial awareness and understanding of departmental KPIs
• Well-organised with the ability to perform in a fast-paced environment
• Previous relevant motor trade experience is essential

If you are an experienced Service Manager seeking a new challenge within a respected dealership, this role offers excellent career development prospects.

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