In Room Dining Administrator

Position Summary

In Room Dining Administrator ($16.00)

Job Duties

The primary responsibilities of the In Room Dining Coordinator include:

The In Room Dining Coordinator is responsible for efficiently and courteously answering the Room Service telephone and taking food and beverage orders from guests.

They must be knowledgeable about all menu items including preparation ingredients and pricing.

An In Room Dining Coordinator must maintain a professional appearance and friendly attitude toward guests other employees and management staff.

Responsibilities

• Review all materials concerning arrival schedules for return guests VIPs and dignitaries daily events and function sheets.
• Review specials for the day understand and use the procedures for up-selling food and beverage items.
• Answer phone calls promptly and accurately record the requested items.
• Place order in accordance with departmental policies and procedures.
• Record covers handle special orders and check for out of stock items.
• If manager is not available ensure each outgoing order complies with the guest’s request before delivery to the room.
• Establish and maintain a working relationship with the kitchen staff and servers to ensure a smooth delivery of orders.
• Project an image of friendliness professionalism and willingness to provide personalized services to guests.
• Follow all standard food handling sanitation and health department guidelines.
• Record all guest charges gratuities and cash transactions accurately in accordance with department policies and procedures.
• Recognize and address any problems resulting from guest complaints obtaining assistance from manager if necessary.
• Notify management of unsafe conditions needed maintenance of tables or related equipment and any accidents.
• Follow all procedures when responding to any hotel emergency or safety situation.

Minimum Qualifications / Other Expectations

• Ability to communicate effectively.
• Possess current health department certifications required to work in a restaurant.
• Minimum six (6) months experience working in food service preferably in a hotel/resort environment.
• Computer skills preferred.
• Experience working in an environment providing a high level of customer service to guests of high social standing with discretion and professionalism.
• Strong attention to detail and the ability to handle multiple tasks.
• Excellent communication skills.
• Ability to work with management staff and other employees in a professional manner.
• Must have current California Food Handler Card or willingness and ability to obtain California Food Handling Card before first day of employment.

Compensation

Base Pay Start Rate: $16.00

The Company also offers competitive benefits for full time employees:

• paid time off
• matching 401(k)
• health benefits

About Us

The Resort at Pelican Hill is one of the world’s finest Five-Star Five-Diamond destinations offering unparalleled service and luxury.

Perched upon 504 acres of unrivaled coastal beauty The Resort at Pelican Hill is a world unto itself with seven exceptional dining options 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented passionate and experienced people a collaborative spirit and abundant opportunities.

Equal Opportunity

Irvine Company is committed to providing equal opportunity in all of our employment practices including selection hiring promotion transfer compensation termination and training without regard to race religion color sex sexual orientation gender gender identity national origin ancestry citizenship status marital status pregnancy age medical condition genetic information military and veteran status disability or any other basis protected by federal state and local law. Reasonable accommodation is available for qualified individuals with disabilities upon request.

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