Our client based in Nottingham is currently looking for an experienced and proactive Customer Service Manager to join our growing business. This is an excellent opportunity for someone with a strong e-commerce background who enjoys leading a small team, improving customer experience, and contributing to business growth.
The successful candidate will oversee a team of 2–3 customer service staff and play a key role in ensuring customers receive an outstanding service from enquiry through to delivery.
Key Responsibilities
Managing and supporting a small customer service team
Handling customer queries and complaints professionally and efficiently
Managing order tracking and delivery communications
Creating bespoke customer quotations
Working closely with internal departments to improve customer experience
Identifying opportunities to improve processes and help increase sales
Maintaining high service standards across all customer touchpoints
About You
Previous experience within an e-commerce customer service environment is essential
Experience managing or supervising a team
Strong communication and problem-solving skills
Proactive, organised, and able to work independently
Commercially minded with a genuine interest in helping the business grow
Positive attitude and willingness to go beyond simply “ticking a box”
Experience with AI tools or systems would be beneficial, but is not essential
Candidates with experience from fast-paced retail or e-commerce businesses be particularly well suited to this role.
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