Deputy Manager (Field Based)

About the job Deputy Manager (Field Based)

Role Purpose

The Deputy Manager will support the Registered Manager in the safe, effective and compliant delivery of homecare services. The role is predominantly field based and involves providing direct operational oversight of care packages, supporting staff, maintaining quality standards and ensuring people we support receive person-centred, safe and effective care.

What We Offer

Supportive management and clinical leadership
Opportunities for professional development
A values-led organisation focused on quality and outcomes

Hours of Work

40 hours per week, worked flexibly to meet service needs.
This role includes evenings, nights, and weekend working and is not limited to Monday–Friday office hours.

Location

Primarily field based across service areas, with occasional working from the Muve Homecare office in Birmingham.

Key Responsibilities

Operational & Quality Assurance

Undertake regular spot checks on care packages to ensure quality, compliance and person-centred practice
Complete field-based supervisions and support staff development
Monitor care delivery in line with care plans, risk assessments and CQC expectations
Support the safe start-up of new care packages, including staff support and on-site oversight
Act as a point of contact for staff queries and operational issues
Provide guidance and support to staff working with individuals with Learning Disabilities, Mental Health needs, and Challenging Behaviours
Promote best practice in line with company policies, PMVA guidance, and safeguarding principles

Reporting & Governance

Complete accurate reports following spot checks, incidents and reviews
Escalate concerns and provide clear feedback to the Registered Manager
Work collaboratively with Clinical Leads to support complex packages
Support compliance with CQC regulations, including Regulation 12 (Safe Care and Treatment)

Systems & Administration

Use digital care planning systems (e.g. Birdie ) to review care records, observations, and staff notes
Ensure timely and accurate documentation and reporting
Proven experience supporting people with Learning Disabilities, Mental Health needs and Challenging Behaviours
Experience working within homecare, supported living or community-based services
Ability to work flexibly, including nights and weekends
Full UK driving licence and access to a vehicle (mileage paid)
Strong communication, organisational and leadership skills
Good understanding of safeguarding, risk management and person-centred care
Right to work in the UK
Experience in a Deputy Manager, Senior, or Lead role
Experience using digital care planning systems such as Birdie
PMVA (or equivalent) training
NVQ Level 3 or above in Health & Social Care (or willingness to work towards)