Help Resourcing Limited are working with an award‑winning, family‑run builders & plumbers merchant. They have stores in London and Hertfordshire with over 280 staff and sell 22,000 different building, electrical, plumbing and DIY products to the construction industry.
Role
Assistant Branch Manager
Reporting to
Branch Manager and Directors
Overall purpose of the job
To support the Branch Manager to manage the planning, supervision and effective operation of the branch to deliver maximum sales, in line with company targets.
Key Responsibilities
Day to day management of all branch operations and support to branch manager
Responsible for achieving branch and department sales targets
Personnel management, recruitment, motivation, training and development, including appraisals and supporting key staff members achieving their KPI results
Responsible for planning the future and current needs of the branch in relation to products, stock levels and transport requirements and to liaise with appropriate internal departments to ensure these needs are met
Identifying and implementing ways to meet and exceed customer expectations and requirements
Promptly and effectively handling complaints to ensure complete customer satisfaction
Responsible for working with customers to continually monitor and improve levels of service
Manage banking, daily cash reconciliation, change levels and order monitor
Meet performance targets (KPIs set by the company – sales, H&S, staff costs, profit, gross margins and stock)
To regularly monitor staff performance within the branch
Motivate and support staff to deliver a great customer experience that ensures the branch achieves yearly sales and profit targets
To plan for future and current staffing requirements
Ensure the branch adheres to the opening and closing times and is sufficiently staffed
Manage all customers’ complaints and comments to the Company’s standards
Regularly assess the training needs of all staff to ensure they deliver excellent service to all existing and potential customers
To ensure that all staff and the branch adhere to company policies and systems, including Health & Safety and environmental issues
Carry out other duties which fall within reasonable expectations of the role
Key Relationships
Externally
Existing customers
New and potential customers
Suppliers
Internally
Directors
Branch Manager
Departmental Managers
Sales Team
Stock Control Manager
Finance
Buying / Commercial Team
Credit Control
Health & Safety
Personal Specification
Behaviours
Highly organised
Results driven
Listens and communicates effectively
Sets appropriate goals for self and others and encourages others to achieve those
Leadership skills
Team motivator
Technical
Excellent IT skills including use of all Microsoft packages
Ability to accurately report and deliver/present results using Bistrack
Exceptional customer services skills with a proven track record of achieving results
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