Branch Manager - Builders Merchant

Branch Manager - Builders Merchant
Salary: Up to £60,000 DOE
Hours: Monday – Friday + alternate Saturdays

About the Role

Our client is seeking an experienced and commercially driven Branch Manager to lead a busy and successful builders merchant branch. This is a key leadership role responsible for driving sales growth, managing day-to-day operations and delivering outstanding customer service to a wide range of trade and retail customers.

Branch Manager Key Responsibilities

Sales & Commercial Performance

• Lead from the front in driving branch sales and profitability
• Develop and implement local sales strategies to grow market share
• Build and maintain strong relationships with key trade customers
• Monitor KPIs, margins, and performance to ensure targets are achieved

Leadership & Team Management

• Manage, motivate and develop a high-performing branch team
• Set clear objectives and support team members to achieve their goals
• Conduct regular performance reviews and provide ongoing coaching
• Foster a positive, customer-focused culture

Operations & Compliance

• Oversee all day-to-day branch operations including stock control and logistics
• Ensure compliance with company policies, health & safety regulations and industry standards
• Maintain high standards of housekeeping and branch presentation

Customer Service

• Deliver an exceptional customer experience at all times
• Resolve escalated customer issues quickly and effectively
• Promote a proactive and solutions-focused approach within the team

About You

• Proven experience in a builder’s merchant
• Strong sales and commercial awareness with a track record of achieving targets
• Experienced people manager with excellent leadership skills
• Customer-focused with strong relationship-building abilities
• Organised, hands-on and results-driven
• Good understanding of stock management and branch operations
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