Billing Operations Manager in Edinburgh

Job Description

The role of the Billing Operations Manager is to drive and embed a best-in-class invoicing service for all Business Stream customers based on their actual consumption. You will be responsible for maximising cash flow through an effective and optimised invoicing schedule whilst keeping the number of disputes low and always ensuring full compliance with market regulation.

You will work closely with the Head of Metering & Billing, Team Managers, other function heads, and teams to deliver against the business objectives and to drive focus across all functions. In addition, you will manage the agreed operational and financial budgets and enhance the operation's efficiency, maximising revenue and overseeing major initiatives around governance and control.

Utilising your experience, you will use feedback, coaching, training and other development activities to actively support, lead and develop team managers to establish a highly effective and motivated team.

About you

Prior experience of working in a similar sized organisation and ideally relevant management expertise of a department that produces bills and invoices will be essential to this role.

You will have strong demonstratable experience in operational management, customer interaction, successful stakeholder management and strong people abilities, particularly the ability to train, develop, and inspire a variety of teams.

In order to reduce costs, you’ll have the ability to drive process improvements that support the delivery of the key financial and customer satisfaction metrics.

You’ll have the necessary leadership qualities, supported by good experience and knowledge that you can utilise to progress improvement and development of the strategy and team.

What’s in it for you?

You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.

• Salary up to £50,00 plus bonus up to 20%
• Attractive pension plan
• Occasional home working
• Monday to Friday based in our office within Edinburgh Park.
• 31 days annual leave and six bank holidays
• Subsidised staff restaurant and free gym membership
• Employee discounts
• Salary sacrifice schemes including electric vehicles and cycle to work

Why we’re the right fit

We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.

Who we are

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.

A Confident Committed Employer

If you consider yourself to have a , we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.

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