Onboarding Adviser

As an Onboarding Adviser, you’ll take ownership of customer account information and help ensure customers are onboarded and offboarded accurately, efficiently and within agreed timescales. You’ll manage a varied workload across activities such as transfers, changes of occupancy, new connections, supply disputes and customer enquiries, working closely with customers, wholesalers and colleagues to maintain accurate records and deliver a high-quality service. You’ll also identify opportunities to improve our processes and add value for customers, while ensuring all activity meets operational, regulatory and data protection requirements.
About you
You’ll be customer-focused, organised and comfortable managing detailed information in a busy environment. You’ll communicate clearly, build positive working relationships and take a proactive approach to resolving queries and meeting deadlines.

• Previous experience of working in a customer service environment
• A strong understanding of how to manage and enhance the customer experience
• The ability to organise and prioritise your workload to meet deadlines and KPIs
• Experience of using billing or case management systems
• Strong problem-solving skills, accuracy and attention to detail
• Confident communication and relationship-building skills
• Competence in Microsoft Word and Excel
• A flexible, collaborative approach to supporting team and business priorities

What’s in it for you?
You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.

• Starting salary of £26,750 increasing to £28,660 once training is complete
• 10% annual bonus potential
• Attractive pension plan
• Monday to Friday based in our office within Edinburgh Park.
• 31 days annual leave and six bank holidays
• Subsidised staff restaurant and free gym membership
• Employee discounts
• Salary sacrifice schemes including cycle to work

Why we’re the right fit
We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.
Who we are
Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.
How to make this job all yours
We’re looking to welcome exceptional people into our fantastic, high-performing team so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for applications is 21 October 2026.
A Disability Confident Committed Employer
If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively

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