Service Administrator

PS Limited is looking for an organised and customer-focused Service Administrator to join a busy and fast-paced service department. Position based in Cross Hands, SA14

This is a varied role where you'll play an important part in keeping the service operation running smoothly, supporting customers throughout the process and ensuring completed work is accurately processed and invoiced.

• 8am-5pm
• Monday to Friday
• up to £30k

Duties:

• Processing and invoicing completed work orders
• Checking job cards and supporting documentation for accuracy
• Handling incoming telephone enquiries and providing excellent customer service
• Liaising with customers and the workshop regarding ongoing work
• Obtaining customer authorisations and purchase order numbers
• Checking customer account and credit information
• Planning and maintaining the workshop diary
• Coordinating MOT bookings and communicating arrangements with customers
• Meeting and greeting customers professionally
• Arranging external/subcontracted work where required
• Supporting the service desk during busy periods and holiday cover
• Following up with customers regarding service work
• Completing general administration duties for the department

Requirements:

• Has strong administration and organisational skills
• Provides excellent customer service
• Is confident communicating with customers over the phone and face-to-face
• Can build strong working relationships with customers and colleagues
• Is comfortable working in a busy, fast-paced environment
• Can prioritise and manage several tasks at once
• Is confident using Microsoft Office and learning new systems
• Works well independently and as part of a team

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