Telephone Business Development Manager

Fleet Source: WhatJobs

£35,000–£48,000

The purpose of our Telephone Business Development Manager role is to promote Fleet Mortgages and provide expert knowledge on products, lending criteria and technical expertise to our intermediary partners.

Also, to develop relationships with intermediaries and become a main point of contact for all future new business. Develop effective and efficient working relationship with partnered field BDM to maximize opportunities and provide an outstanding customer experience for brokers.

This is a full time position working Monday- Friday 9am - 5pm and based in either Fleet or Manchester.

Job Responsibilities

Set up and enact telephone contact strategy with regional panel of brokers to develop relationships with them, get to know and understand their business and provide detailed and tailored information to intermediaries on Fleet Mortgage’s products and lending criteria
Maximize new business potential within the scope of Fleet’s ongoing new business appetite
Achieve set targets through the development of both new and existing intermediary relationships within the scope of Fleet’s current and day by day appetite for business
Use the Contact Relationship Management (CRM) system to maintain and keep up to date records of contact with intermediaries
Provide technical expertise to intermediaries on Fleet Mortgages’ products and underwriting criteria and technical IT support to intermediaries and problem solve intermediary portal issues
Work collaboratively with all areas of the business
Take full responsibility for regularly updating own knowledge on company products, processes and procedures in order to provide the best information at all times
Understand and keep up to date on Fleet Mortgages’ competitor’s products
Act in a compliant manner at all times in line with regulatory guidelines
Support team members across sales and the whole business to meet service standards and achieve results

Job Requirements

Proven sales experience in either a face to face or telephone-based environment is essential
Previous experience working in the Mortgage or Financial Services industry
Excellent communication skills, both written and verbal, is essential
Enthusiastic, flexible and keen to learn and build a career in Financial Services
PC literate with a good knowledge of Microsoft Office products including Word, Excel, PowerPoint and Outlook
CeMAP would be an advantage, but not essential