Telephone Business Development Manager

Watford Source: WhatJobs

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Are you an experienced Telephone Business Development Manager who enjoys taking ownership, supporting others, and has experience within business development, mortgage lending or intermediary relationship management?

Do you thrive in a fast-paced lending environment where broker relationships, risk appetite, and regulatory compliance are equally important?

If this sounds like you, then this could be the perfect next step in your career.

Key Accountabilities

Create, manage, and develop relationships through proactive telephone contact with allocated intermediaries to drive new mortgage business
Work collaboratively with BDMs to achieve product targets; promote West One products to new and lapsed businesses and deliver key account management
Build introducer relationships to deliver agreed new business targets
Support BDMs with full case management for broker partners — including outbound sales, inbound enquiries, chasing terms and deals, meeting booking, and proactive account targeting
Identify suitable firms to partner with alongside regional BDMs
Maintain accurate, up-to-date records within CRM and reporting systems, capturing all discussions and activity
Contact potential new brokers to introduce and build business
Keep intermediaries updated on new products, features, and service developments to maintain front-of-mind awareness
Respond to introducer enquiries and handle incoming new business opportunities
Complete and pass required internal competency tests following induction
Meet agreed SLAs through effective multitasking and time management

Skills & Competencies

Confident to pursue leads and constructively overcome objections
Excellent call handling, active listening, and influencing skills
Ability to analyse and present complex information clearly, relevantly, and engagingly
Strong written and verbal communication
Proactive — able to work on own initiative, independently, and as part of a wider team
PC literate — proficient in Outlook, Word, Excel, and PowerPoint

Knowledge & Qualifications

Previous experience in a sales-focused role is highly desirable

Personal Attributes

Self-motivated, enthusiastic, and driven to deliver results
Naturally adept at building and sustaining professional relationships

Why Join Us?

At West One Loans, we’re growing fast and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career.

Alongside this, we offer a strong benefits package, including private medical healthcare, 25 days’ annual leave, paid volunteering days, and a host of additional benefits.