Customer Care Coordinator

Customer Care Coordinator

Exeter

Salary: Up to £30,000

Permanent

As a Customer Care Coordinator, you will act as the first point of contact for customers who have recently purchased a new build home from the developer. You will support the department in delivering a high-quality, professional service focused on achieving exceptional customer satisfaction.

Responsibilities

• Work collaboratively within the Customer Care team.
• Chase subcontractors regarding outstanding defects on a weekly basis.
• Respond to all customer queries in a timely and professional manner.
• Ensure that property defects are logged promptly and accurately.
• Maintain up-to-date records of calls to all new homeowners, reporting any issues immediately to the Sales, Construction, Customer Care teams.
• Provide additional ad hoc administrative and departmental support as required.

Requirements

• Previous experience within the house-building sector in a similar role.
• Excellent communication skills, both written and verbal.
• An approachable, calm, and professional demeanour.
• Competent user of Microsoft Outlook.

Benefits

• Hybrid working arrangements upon completion of the probationary period.
• Competitive salary of up to £30,000 depending on experience.
• 26 days annual leave, with the option to purchase additional holiday.
• Private medical insurance.
• Life Assurance and Sharesave scheme.
• Pension scheme, digital GP service, and Employee Assistance Programme (EAP).

Our Commitment to Inclusion:

As a recruitment agency, we are committed to promoting inclusive opportunities on behalf of our clients. We welcome applications from individuals of all backgrounds, including those from under-represented communities.

If you have a disability, are neurodivergent, or require adjustments during the recruitment process, we'll work with you and the client to ensure a fair and supportive experience.

We aim to represent employers who foster respectful, inclusive, and collaborative workplaces — regardless of age, gender identity, sexual orientation, ethnicity, or background

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