Sales / Customer Service Executive

As a Sales Executive the successful candidate will be providing information such as product recommendations, pricing, lead times & stock levels, this will be via email and over the phone. You will also be liaising with external and internal printers, and external suppliers for product advice and support. You must exhibit confident communication skills, have a keen attention to detail and work well in a fast-paced environment.

Main Duties will include:

• Quoting customers, advising stock levels, giving product advice, sourcing and suggesting products ideas.
• Making outbound calls to existing customers.
• Managing day-to-day emails in a timely manner.
• Updating internal system data.
• Liaising directly with suppliers in China/Europe/UK by phone and email to gain product/pricing information.
• Liaising with the relevant internal/external contacts and customers regarding any issues with customer orders.
• Analysing spreadsheets to monitor customer spend and investigating the potential for future sales.
• Although mainly inbound calls, the successful candidate would be expected to make some outbound calls as well.
• To work as an integral member of the Sales Team and be prepared to offer support and help to all colleagues.

The Position Requires:

• Strong IT and administrative skills.
• Confident telephone manner.
• The ability to work efficiently under pressure, including prioritising workload to ensure deadlines are met.
• Previous experience of working in an office environment is essential.
• Possessing excellent written/numerical and communication skills.
• Being organised and able to work both independently and as part of a team.
• Training will be given in all areas where necessary.

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