Customer Service Representative

Are you an experienced Customer Service Advisor and are used to working in a fast paced environment? Would you like to work for an award winning business who are going through a period of growth? There is a salary of 27,000 along with many great benefits, an immediate start is available.

The Role:

• Quoting customers, advising stock levels, giving product advice, sourcing and suggesting products ideas.
• Making outbound calls to existing customers.
• Managing day-to-day emails in a timely manner.
• Updating internal system data.
• Liaising directly with suppliers by phone and email to gain product/pricing information.
• Liaising with the relevant internal/external contacts and customers regarding any issues with customer orders.
• Analysing spreadsheets to monitor customer spend and investigating the potential for future sales.
• Although mainly inbound calls, the successful candidate would be expected to make some outbound calls as well.
• To work as an integral member of the Sales Team and be prepared to offer support and help to all colleagues.

About You:

• Strong IT and administrative skills.
• Confident telephone manner.
• The ability to work efficiently under pressure, including prioritising workload to ensure deadlines are met.
• Previous experience of working in an office environment is essential.
• Possessing excellent written/numerical and communication skills.
• Being organised and able to work both independently and as part of a team

Benefits:

• 21 days holiday (which rise to 25 days with increased length of service) + Bank Holidays
• Salary of 27,000
• Extra free days holiday if you book and use 5 consecutive holidays between Jan-May
• Birthday Holiday
• Early Finish of 4.30pm every other Friday
• Working hours of 9am until 5.30pm
• Free parking
• Company Pension
• Electric Car Salary Sacrifice Scheme
• Cycle to Work Scheme
• Healthcare Cash Plan
• Long Service Awards
• Referral Programme
• Discounts on in-house purchases
• Discounts on Gym Membership/Spa treatments
• Volunteering Days
• Company Events

INDAB

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