Business Development Administrator

Job Title: Business Development Administrator

Location: Crook Office, DL15 8RA

Company: RA Dalton Ltd

Job Type: Full-Time, Permanent

Schedule: Monday to Friday

RA Dalton offers a competitive salary package along with additional benefits including:

• Private medical insurance
• Company Pension Plan
• Bonus Scheme / Annual Profit-Sharing Scheme
• Company Events
• Free parking / On-site parking
• Workwear provided
• Training and development
• Opportunities for professional growth

You will be joining a forward-thinking and growing organisation with ambitious plans to further expand its commercial presence within the water and wastewater sector.

Job Description

RA Dalton is seeking an organised, proactive and commercially awareBusiness Development Administrator to support the continued growth and development of our wastewater servicing division across the UK.

This is an exciting opportunity for an individual who enjoys building customer relationships, identifying new business opportunities and supporting the growth of long-term service contracts. The successful candidate will play a key role in managing customer enquiries, preparing service proposals, supporting contract onboarding and helping to expand our servicing portfolio across domestic, commercial and industrial markets.

Working closely with the Service Manager, Operations, Transport and Accounts teams, you will help ensure a seamless customer journey from initial enquiry through to contract mobilisation and ongoing service delivery.

This role would suit someone who is highly organised, customer-focused and motivated by supporting business growth while delivering outstanding customer service.

Company Overview

RA Dalton Ltd is the national leader in off-mains drainage solutions. While proud of our heritage as a family-run business, we continue to grow and innovate across the UK. Our employees are at the heart of everything we do, and this role offers the chance to join a dedicated, professional and friendly office team within a business that values quality, reliability, and teamwork.

General Responsibilities

• Act as a primary point of contact for new business enquiries received via telephone, email, website and customer referrals.
• Proactively identify and develop opportunities for wastewater servicing contracts and recurring service agreements.
• Build and maintain strong relationships with prospective and existing customers.
• Respond to customer enquiries promptly and professionally, providing information and guidance on available services.
• Prepare and issue quotations, service agreements and commercial proposals.
• Follow up quotations and enquiries to maximise conversion opportunities and secure new contracts.
• Support the onboarding of new customers, ensuring a smooth transition from enquiry to service delivery.
• Maintain accurate customer records, lead pipelines and contract information within company systems and CRM platforms.
• Coordinate with operational teams to ensure customer requirements are communicated effectively and delivered successfully.
• Support the setup and administration of new service contracts, renewals and customer account records.
• Monitor contract renewal opportunities and proactively engage customers regarding future service requirements.
• Identify opportunities to upsell and cross-sell additional services within existing customer accounts.
• Support tender submissions, framework applications and commercial documentation where required.
• Work collaboratively with Marketing to support campaigns, customer engagement initiatives and lead generation activities.
• Research market trends, competitor activity and potential growth opportunities within target sectors.
• Prepare reports on enquiries, quotations, contract conversions and business development performance.
• Assist the Service Manager in supporting departmental objectives and growth initiatives.
• Provide administrative support to the wider Service Department as required.
• Represent RA Dalton professionally and positively at all times.

The duties outlined above are not intended to be exhaustive and may change as business requirements evolve.

Requirements & Skills

• At least 3 years experience within a business development or sales support role.
• Previous experience in customer service, account management or administration.
• Excellent telephone, written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple enquiries, quotations and projects simultaneously.
• Experience building professional relationships with customers and stakeholders.
• Strong attention to detail and accuracy when preparing documentation and maintaining records.
• Confident using Microsoft Office applications including Outlook, Word and Excel.
• Experience maintaining databases, customer records and administrative systems.
• Commercial awareness and the ability to identify business opportunities.
• Ability to work independently and collaboratively as part of a team.
• Proactive, positive and customer-focused approach.
• Strong problem-solving, time management and prioritisation skills.
• Ability to maintain confidentiality and professionalism at all times.
• Experience within a business development, sales, customer acquisition or account management environment.
• Experience preparing quotations, service agreements, tenders or commercial proposals.
• Familiarity with CRM systems and customer databases (Clik experience advantageous).
• Previous experience within the water, wastewater, drainage, environmental or utilities sectors.
• Understanding of service contract management and customer retention strategies.
• Experience supporting recurring service contracts or maintenance programmes.
• Knowledge of wastewater treatment systems, servicing requirements or environmental compliance.
• Experience working within a fast-paced service-led business.

RA Dalton is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: This job description is intended to convey information essential to understanding the scope of the Commercial Service Coordinator position and is not intended to be an exhaustive list of responsibilities or duties. The company reserves the right to modify the job description as required.

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