Business Support Manager

An exciting opportunity has arisen for an experienced Business Support Manager to join a leading UK higher education institution during a significant period of transformation and organisational change.

This interim appointment will play a pivotal role in delivering Phase Two of a major Business Services Review and Restructure within the Estates & Facilities function. Working closely with the Office Manager and senior stakeholders, the successful candidate will help embed new ways of working, strengthen operational frameworks, and support the successful transition to a newly designed operating model.

This role would suit a proactive and highly organised professional with experience supporting business transformation programmes, implementing process improvements, and driving cultural change within complex organisations.

Key Responsibilities

• Support the implementation of the Business Services Review and Restructure, ensuring a smooth transition to new organisational structures, processes and ways of working.
• Develop and embed resource planning frameworks that enable effective allocation of business support services and improve operational efficiency.
• Establish networking and collaborative working arrangements that encourage consistency, knowledge sharing and cross-functional engagement.
• Undertake a review of current skills, capabilities and development requirements across the team, identifying gaps and future needs.
• Design and implement training and development plans to support capability building and successful adoption of new processes.
• Identify, recommend and implement opportunities for process improvement, with particular emphasis on digital solutions.
• Coordinate reporting activities ensuring accurate, timely and meaningful management information is available to key stakeholders.
• Develop and strengthen governance processes, decision-making frameworks and performance monitoring arrangements.
• Lead the provision of effective secretariat support, including meeting management, action tracking, reporting and governance administration.
• Create and deliver communication and engagement plans that support change initiatives and ensure stakeholders remain informed throughout the transformation process.
• Build positive relationships across the organisation, influencing and engaging stakeholders at all levels.
• Champion a collaborative \"One Team\" culture, promoting continuous improvement, innovation and a customer-focused approach to service delivery.

Candidate Profile

The successful candidate will demonstrate:

• Proven experience supporting business transformation, organisational change or restructuring programmes.
• Strong operational management and business support expertise within a complex organisational environment.
• Experience developing governance frameworks, business processes and performance reporting mechanisms.
• Excellent stakeholder management skills, with the ability to build credibility and influence across a diverse range of teams.
• Strong analytical and problem-solving skills, with a focus on delivering practical and sustainable improvements.
• Experience reviewing team structures, workforce planning or capability development initiatives.
• A track record of driving continuous improvement and embedding new ways of working.
• Strong knowledge of Microsoft 365 applications, with experience leveraging technology to enhance efficiency and collaboration.
• Excellent communication, organisational and project coordination skills.
• The ability to work independently, manage multiple priorities and deliver results within a fast-paced transformation environment.

Why Apply?

This is a unique opportunity to make a tangible impact within a large and complex organisation undergoing significant change. The role offers the chance to influence strategic transformation initiatives, enhance business support services, and help shape a more efficient, collaborative and future-focused operating model.

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