Retail Service Advisor, 38hrs, Bluewater

Make moments matter. Be the reason someone chooses to stay connected.

Who we are

At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation.

You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable.

What You’ll Be Doing

• Create standout moments – greet every customer with warmth, energy, and genuine interest.
• Solve with confidence – handle everything from account queries to tech challenges, always putting the customer first.
• Build loyalty through great conversations – listen, understand, and offer solutions that turn tricky situations into positive outcomes.
• Live our brand – show customers the benefits of staying connected with Virgin Media O2.
• Own it – follow our policies, flag risks, and protect both our customers and the business.
• Grow together – take part in training, share ideas, and celebrate wins as part of a supportive, high‑performing team.

The must haves

• A genuine passion for delivering brilliant customer service
• Great communication and problem‑solving skills
• Confidence in handling challenging conversations with care and professionalism
• A team player who brings positivity and energy to every shift

The other stuff we are looking for

• A genuine interest in technology and how it can make life better
• Previous experience in retail, sales, or customer service (though not essential)
• A proactive attitude and team spirit to thrive in a collaborative environment

What's in it for you

A competitive hourly rate of £13.45

Private medical cover

Market-leading leave policies – maternity, paternity, neonatal, and carers leave

23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra days

An excellent pension scheme, matching up to 10%

Plus, a wide range of support, rewards and tools – all focused on helping you prioritise what really matters.

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