Connectivity Concierge — Customer Care & Tech Help

Virgin Media O2 is recruiting a Store Service Advisor to be the friendly face in our retail stores, turning everyday interactions into standout experiences. You’ll help customers with billing queries and tech challenges, bringing energy, empathy, and expertise to every conversation.

In this role you’ll greet customers warmly, resolve issues with confidence, and build loyalty through great conversations. You’ll follow policies, flag risks, and grow with a supportive, high-performing team.

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