Regional Operations Manager (ROM)

Oxford Source: WhatJobs

£45,000–£48,000

Regional Operations Manager

Working Hours - Monday - Friday, 09:00 - 17:30

This role will be covering our South Central region

We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness.

Are you an experienced Regional Operations Manger, looking to join at an exciting time of growth and be part of an organisation that makes a difference?

About you:

Proven track record as a Regional Operations Manager or Estate Manager covering a large portfolio preferably in a social housing or charitable setting.
Be commercial; recognising the financial and operational limitations we operate within.
Experience of the Housing Health and Safety Rating System (HHSRS).
Excellent communication and interpersonal skills - strong, confident communicator.
Excellent problem-solving abilities.

What you'll be doing:

The Regional Operations Manager (ROM) is responsible for overseeing and optimising operational activities across designated regions.
The ROM is responsible for overseeing the day-to-day operations of our property portfolio and line managing the field teams that service the portfolio in the designated region.
The role requires efficient management of staff, third party contractors, asset management, void management, and property compliance.
Ensure all staff comply with safety regulations and are adequately equipped with Personal Protective Equipment (PPE) for their roles.
Review customer feedback and implement improvements as necessary.
Present reports to the Senior Leadership Team on key metrics such as property standards, voids, staff performance and customer satisfaction.