Customer Care Administrator – Greek Speaker

Customer Care Administrator – Greek Speaker

Location: Nottingham, UK Job Type: Full-time or part-time, Hybrid (Mix of Office and Work From Home)

About Future Health

Future Health is the UK’s largest and most established stem cell bank, operating since 2002. We are passionate about protecting children’s future health by providing essential services in stem cell banking (cord blood, tissue, and dental pulp) and diagnostics. We have stored more samples than all other UK banks combined and fully believe in the present and future value of our services.

The Opportunity

We are seeking a dedicated, full-time or part-time Customer Care Administrator fluent in Greek to join our busy Storage Renewals Department. This role is crucial to facilitating the ongoing storage and security of our clients’ vital stem cell samples.

The role offers a hybrid working model, providing flexibility between time in the office and working from home.

Key Responsibilities

• Administering the storage renewal process from start to finish.
• Reviewing client accounts to ensure complete accuracy and compliance.
• Serving as a primary contact for clients, handling queries via phone and email.
• Assisting clients with making payments for renewal.
• Distributing invoices and renewal paperwork.
• Maintaining and updating our database and CRM to ensure all personal contact details are correct.

Key Skills & Requirements

• Essential: Fluency in Greek and English (verbal and written).
• Excellent telephone manner and strong customer care skills.
• High attention to detail and accuracy is a must.
• Ability to work efficiently and adapt quickly in a fast‑paced environment.
• A team player, but also capable of using own initiative for problem‑solving.
• Strong interpersonal and communication skills across all levels.
• Salary: £25,000 - £27,000 per annum, depending on experience.
• Annual Leave: 25 days holiday (excluding bank holidays), rising to 27 days with service.
• Pension: Contributory Company Pension Scheme.
• Work Arrangement: Full-time or Part-time, Hybrid Working.
• Sage Benefits (post three months employment)

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

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