Customer Services (Move Manager)

Ob Purpose

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Pickfords are looking for a dynamic Move Manager who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction. This is a great opportunity for candidates with at least two years’ customer service experience. A competitive salary will be offered alongside the opportunity to work in a well-established company.

Pickfords is a fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.

You will be responsible for providing advice and information to our corporate customers in line with our contract. You will have a high regard for customer service and quality standards and you will closely monitor the tracking of consignments worldwide via our centralised system, whilst ensuring that all internal departments, sister companies and agents are adhering to customer expectations.

Responsibilities

Your main task will be to manage the shipment of individual client’s goods on behalf of our corporate accounts. In order to achieve this you will need to:

• Move Manage complete door to door services for each posting
• Provide complete customer service and officer contact in line with KPI’s and contract requirement
• Liaise with agent network and internal departments for operational requirements
• Manage financial and operational process file through our operational system – Navision
• Manage financials of each file in line with contracted rates and specification
• Issue and collection of PMR from officer at end of move
• Support with processing of MAF and initiations
• Any additional admin duties where time permits and as required

Skills, Knowledge & Experience

• First class communication skills, both written and verbal
• Excellent Customer Service skills
• Excellent telephone manners
• Previous experience with Microsoft Word, Excel and Outlook
• Adaptable to the various tasks required and a team player
• A proactive and optimistic attitude
• Well presented, reliable and punctual

Personal Attributes

• Consultative Skills – understanding customer requirements and competitive environment
• Organised
• Ability to work under pressure and deliver to deadlines
• Flexible
• Proactive
• Approachable
• Motivated

Benefits

• Company pension
• Cycle to work scheme
• Free flu jabs
• Health & wellbeing programme
• Paid volunteer time
• Referral programme

Job Type: Full-time, Permanent

Work Location: In person

You must be eligible to work in the UK.

We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.

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