We are seeking to recruit a Service Manager with experience in either construction equipment, forklifts, agricultural equipment, plant hire or commercial vehicles.
Duties
Manage a team to co-ordinate and provide technical support for the company’s products using all company and supplier resources whilst ensuring all customers receive a responsive and reliable service to meet and exceed expectations.
Maintain workshop scheduler system to co-ordinate workflow ensuring adequate coverage is provided at all times including holiday cover whilst keeping customers fully up to date on repair status.
Provide contact for customers to ensure technical support matters are recorded and resolved.
Liaise with sales and parts departments as well as suppliers to ensure highest level of customer support on technical/warranty issues.
Provide reports and data to support warranty claims including ensuring engineers return all relevant damaged parts and supporting photos.
Skills:
Microsoft office
Working knowledge or interest in construction equipment, access equipment, commercial vehicles or agri equipment
Experience in planning workload for a team
Technical knowledge (hydraulic/electrical schematics/ heavy plant engineering)
Benefits:
Company pension
Free parking
On-site parking
Join our team as a Service Manager and be part of a dynamic environment where you can utilise your mechanical knowledge, customer service skills, and sales abilities to provide exceptional service to our clients.
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