Salary: £36000 Basic Salary | £49000 OTE
Job Type: Permanent
Hours: Monday to Friday | 8am to 4:30pm
Overtime after 8 hours, the first 4 hours at time and a half, thereafter paid at double time (daily).
Job Summary:
The main duties of this role are Machine Diagnostics, Servicing and Repairs to all product ranges. This is a customer facing role which requires you to build strong customer relationships within the Service sector of our business. You will need to promote and present a professional image and offer service solutions to our customers and frequently liaise with the manufacturer. The objective of this role is to provide the customer with a World Class customer service experience.
Job Duties
Diagnose faults, service, and repair a range of machinery within the company’s product lines
Carry out routine maintenance and inspections on construction, HGV, agricultural, or heavy plant equipment
Identify mechanical, hydraulic, and electrical issues and implement effective repair solutions
Work with hydraulic systems (open and closed loop), transmissions, axles, and cam-bus electrical systems
Communicate directly with customers to provide updates, advice, and technical support
Maintain a professional image while delivering high-quality customer service on-site or in the workshop
Liaise with equipment manufacturers for technical support, warranty work, and specialist guidance
Complete all job documentation and service reports accurately and in a timely manner
Follow company health and safety procedures at all times
Support team members when required and work collaboratively to meet service targets
Use diagnostic equipment and tools to troubleshoot and resolve mechanical and electrical faults
Continuously look for ways to improve efficiency and service delivery
Requirements:
NVQ Level 2, 3 or equivalent and have experience in the construction, HGV or agriculture heavy plant machinery sectors including servicing and maintenance then this could be the role for you.
Experience on hydraulic systems, open and closed loop, axles, transmissions manual and power shift, cam-bus electrical systems and working on plant machinery or equivalent
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