Service Advisor - Cheltenham Harley-Davidson

At Harley-Davidson Cheltenham, we don’t just sell motorcycles—we create experiences. Our team is passionate about delivering the freedom and adventure that define our iconic brand. With a loyal customer base and a reputation for excellence, we are looking for a Service Advisor to join us.

The Role

As a Service Advisor, you will play a key role in supporting our workshop, retail customers, and showroom sales . You will be responsible for providing expert advice and efficient service on parts, accessories, clothing, and merchandise—ensuring that both riders and technicians have everything they need.

Your key responsibilities will include:

• Parts & Aftersales Support: Managing stock levels, pre-picking parts for the workshop, and ensuring timely availability for service and repair jobs.
• Retail Sales: Assisting customers in the showroom with Harley-Davidson clothing, merchandise, and accessories , ensuring they receive expert guidance and an outstanding experience.
• Customer Service: Processing payments, handling invoices, and maintaining high service standards for both walk-in customers and workshop clients.
• Organisation & Accuracy: Ensuring correct storage of parts, checking deliveries against stock records, and maintaining an efficient aftersales operation.

About You

We’re looking for someone with:

• Experience in automotive or motorcycle parts and aftersales (preferably in premium brands).
• A strong background in customer service and retail sales .
• Excellent organisation and teamwork skills.
• The ability to work in a fast-paced environment while maintaining attention to detail .
• A passion for motorcycles and the Harley-Davidson brand!
• Brand accredited training and support
• Career progression and development opportunities
• Generous long service and loyalty awards
• Employee Assistance Programme for 24/7 support
• Life assurance (3x annual base salary)
• Cycle to work scheme
• Pension scheme with employer contributions
• 30 days annual leave including Bank Holidays
• Additional day off for your birthday

If you're ready for a change and enjoy engaging with people, we want to hear from you! Join us at Harley Davidson Cheltenham and work with some of the most passionate individuals in the industry.

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Registered Address: 16 Lower Road, Churchfields, Salisbury, Wiltshire, SP2 7QD

16 Lower Road, Churchfields, Salisbury,
Wiltshire, SP2 7QD

Opening times

• Sales: Monday - Friday: 08:30 - 18:00, Saturday: 09:00 - 17:00, Sunday: Closed
• Service: Abingdon: Monday - Friday: 08:30 - 17:30
• Triumph Cheltenham: Monday - Friday 08:30 - 17:30, Saturday: 09:00 - 17:00
• Stratford: Monday - Friday: 08:30 - 17:30
• Cheltenham: Harley Davidson: Monday - Friday: 08:30 - 17:30

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