Front of House Host

Join our client's prestigious automotive brand as a Front of House Host, where you'll be at the forefront of creating an exceptional first impression for all Park Lane and Park Royal customers. This is a pivotal role providing outstanding service across both the sales and aftersales departments.

Previous experience in a customer-facing role within luxury automotive, luxury retail, or premium hospitality environments is essential.

This full-time role offers a 40-hour working week, Monday to Saturday, on a rota basis across Park Lane and Park Royal sites. Flexibility is key to ensure full coverage during opening hours, including bank holidays.

Park Lane (Showroom) 09:00 - 18:00 Monday, Tuesday, Wednesday & Friday 09:00 - 20:00 Thursday 09:00 - 17:00 Saturday

Park Royal 07:30 - 18:00 Monday, Tuesday, Wednesday & Friday 07:30 - 20:00 Thursday 08:00 - 16:00 Saturday

While Thursday is a late-night opening, occasional later finishes may be required for exclusive events.

Your Time at Work

As a Front of House Host, you will be the face of the brand, ensuring every customer enjoys a seamless, memorable experience from arrival to departure. Your key responsibilities will include:

• Delivering a warm, professional welcome to every guest upon arrival.
• Offering refreshments and ensuring the showroom and reception areas reflect the brand's luxury standards at all times.
• Adhering to Park Lane's uniform, brand, and personal appearance guidelines.
• Confidently showcasing vehicle features, technology, and brand benefits to customers.
• Providing personalised, anticipatory hospitality throughout the customer journey.
• Collaborating with the Front of House Manager to uphold and enhance service excellence.
• Liaising with sales and aftersales teams to ensure appointments run smoothly and the customer experience feels seamless.
• Managing all reception calls and emails with professional, polished etiquette.
• Overseeing appointment scheduling and maintaining smooth customer flow.
• Handling VIP and GKL clients with discretion and professionalism, ensuring a truly bespoke experience.
• Supporting internal and client meetings, including preparing rooms, refreshments, and lunches.
• Escalating maintenance, IT, or Health & Safety concerns promptly.
• Assisting with administrative duties and providing event support for out-of-hours company functions.
• Contributing to continuous improvement through feedback and participation in team meetings and training.

Our Perfect Worker

Our ideal candidate is personable, poised, and thrives in a high-end, customer-focused environment. You'll bring:

Essential Skills:

• Exceptional interpersonal and communication skills with a genuine passion for customer service.
• Proven ability to build and sustain strong client relationships.
• Excellent organisation, attention to detail, and time management skills.
• Confidence in handling multiple priorities and resolving challenges with professionalism.

Desirable Skills:

• GCSE Grade C or above in Maths and English.

Key Information and Benefits

• £33,000 annual salary.
• 25 days holiday, plus Bank Holidays.

Job Ref: 1BMWF

About Staffline

Staffline is the UK's largest recruitment solutions partner, enabling over 35,000 people into good work every week. We operate at more than 420 customer sites across England, Scotland and Wales.

As one of the most established recruitment agencies in Nottingham with operations across the UK, we specialise in connecting businesses with temporary and permanent jobs across warehouse & logistics, food and drink, aviation, driving, technical & engineering, manufacturing & automotive and security.
Important Information

• Staffline and its subsidiaries do not charge any recruitment or job‑seeking fees at any stage of the hiring process.
• This job advert may not be copied, imitated, or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
• Our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change

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