M365/SharePoint Support Engineer

Remote
475/day
6 month contract

Microsoft 365 / SharePoint Application Support Consultant

We are seeking an experienced Microsoft 365 / SharePoint Application Support Consultant to provide advanced L2/L3 support, administration and continuous improvement across a Microsoft 365 environment. This is a hands-on role focused on troubleshooting, platform support and maintaining existing business applications rather than pure development.

Working alongside an in-house M365 Developer, you will help manage BAU support activities, resolve complex technical issues and support the ongoing enhancement of SharePoint and Power Platform solutions.

Key Responsibilities

Provide L2/L3 support across Microsoft 365 services, with a strong focus on SharePoint Online.
Troubleshoot and resolve complex issues relating to permissions, access, document management, search and site functionality.
Investigate escalated incidents, perform root cause analysis and implement long-term solutions.
Support and maintain existing SharePoint applications, intranet sites and business-critical solutions.
Administer Microsoft 365 services including SharePoint Online, Teams, OneDrive, Entra ID (Azure AD) and related security and compliance features.
Manage user access, licensing, groups and permissions across the M365 estate.
Support Microsoft Teams administration, governance and collaboration-related issues.
Maintain and enhance existing Power Platform solutions, including Power Apps, Power Automate and API-based integrations.
Produce technical documentation, support guides and knowledge transfer materials.
Work closely with business users and stakeholders to identify and deliver service improvements.

Skills & Experience

Strong Microsoft 365 and SharePoint Online support experience.
Experience operating at L2/L3 support level.
Microsoft Teams and Entra ID administration knowledge.
Strong understanding of permissions, access management and M365 governance.
Experience supporting SharePoint-based business applications.
Power Platform experience, including Power Apps and Power Automate.
API and integration troubleshooting experience.
Excellent documentation and stakeholder management skills.

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