Operations Manager

York and North Yorkshire Source: WhatJobs

£38,000–£48,000

Role Overview

We are looking for an organised, proactive Office Operations Manager to take the lead in ensuring our Boroughbridge office, near York, runs smoothly, efficiently, and in line with our commitment to quality and sustainability. This is a key role at the heart of our business supporting our people, strengthening our processes, and helping drive our long-term growth.

Key Responsibilities

Operational Management

Keep daily office operations running efficiently and professionally
Improve systems and workflows to enhance service delivery
Manage facilities, maintenance, suppliers, and workplace safety
Lead operational improvement projects and embed ESG principles

Compliance & Audits

Oversee Health & Safety, fire safety, and facilities inspections
Ensure GDPR and data protection compliance
Support service-line audits and deliver office-level audits
Produce reports, track actions, and implement preventative solutions

People & Office Support

Foster a positive, collaborative, and accountable office culture
Act as the escalation point for operational issues
Plan and deliver office events and wellbeing initiatives
Oversee holiday, absence, and capacity planning
Coordinate onboarding and induction for new colleagues

Training & Development

Coordinate internal training programmes
Ensure mandatory training is completed on time

Finance & Budgeting

Manage the office budget and approve expenditure
Monitor supplier value and track expenses
Oversee invoicing and debt management

Projects & Strategic Support

Manage project timelines, budgets, and resources
Monitor risks and share lessons learned
Support initiatives linked to the firm's five-year vision

What we're looking for

Strong organisational and operational management skills
Experience managing office facilities and suppliers
Good understanding of Health & Safety, GDPR, and compliance
Confident managing audits and tracking actions
People-management experience with the ability to motivate a team
Excellent communication and problem-solving skills
Ability to manage budgets, invoicing, and financial processes
Skilled in coordinating training, onboarding, and appraisals
Strong project management capability
Proactive, solutions-focused, and calm under pressure
Commitment to sustainability and ESG principles

Why Join GSC Grays?

GSC Grays is a firm of chartered surveyors, land and estate agents operating across the north of England and Scottish borders. We offer a fresh, dynamic and professional approach when it comes to providing you with quality advice. Our team of qualified chartered surveyors, planners, farm business advisors, environmental management consultants and estate agents are extremely well placed to offer comprehensive advice and guidance on all property related matters.