Business Operations Manager

Role Purpose

The Business Operations Manager is responsible for coordinating and executing the operational, administrative and governance activities that support the Applied Technologies department.

The role acts as the primary interface between the department and corporate functions including Finance, Procurement, Legal, Compliance, Human Resources and other support areas, ensuring that departmental activities are performed in accordance with Ferrovial's corporate policies, procedures, systems and governance requirements.

The position combines hands-on execution with cross-functional coordination and is responsible for ensuring effective operational support across procurement, supplier administration, contracts, compliance, logistics, client certifications and financial coordination.

Key Responsibilities

Department Operations

-Coordinate the day-to-day operational and administrative activities.

-Ensure the consistent application of Ferrovial corporate processes, systems, controls and governance frameworks.

-Act as the departmental focal point for operational coordination with corporate support functions.

-Support departmental planning, reporting and business operations activities.

-Monitor operational actions, commitments and administrative deliverables.

-Maintain department records, trackers and supporting documentation.

-Identify opportunities for operational efficiency and continuous improvement.

-Support management in the implementation of business initiatives and operational priorities.

Procurement & Supplier Management

• Coordinate procurement activities and purchasing requests.
• Support/manage supplier onboarding, qualification and documentation processes.
• Maintain supplier records and procurement-related documentation.
• Ensure procurement activities are carried out in accordance with corporate procedures and approval workflows.
• Ensure supplier compliance with corporate requirements and client obligations.
• Track procurement actions, purchase commitments and outstanding activities.
• Support commercial negotiations and vendor performance monitoring.

Contract Management

-Maintain oversight of customer, supplier and subcontractor contracts.

-Coordinate contract reviews with Legal and Procurement functions.

-Ensure contractual obligations, deliverables and milestones are properly tracked.

-Maintain contract repositories and document control systems.

-Monitor contract renewals, amendments and change orders.

Compliance & Governance

• Ensure departmental compliance with corporate policies and procedures.
• Support audits and internal control activities.
• Maintain records required for regulatory, client and corporate compliance.
• Monitor supplier compliance documentation.
• Coordinate corrective actions arising from audits or compliance reviews.
• Promote adherence to ethical, anti-corruption and governance standards.

Client Certifications & Administrative Deliverables

-Coordinate preparation and submission of client certifications and supporting documentation.

-Maintain records associated with contractual administrative deliverables.

-Monitor certification status and approval progress.

-Coordinate responses to client requests for documentation and evidence.

-Ensure traceability of submissions and supporting records.

-Support project teams in meeting administrative and contractual obligations.

Logistics & Office Operations

• Oversee logistics activities, including equipment, shipments, facilities and office support services.
• Coordinate travel and operational logistics when required.
• Ensure effective management of assets, inventories and operational resources.
• Maintain efficient departmental administrative processes.

Finance Coordination

-Act as the primary interface between the department and Finance.

-Support budgeting, forecasting and cost tracking activities.

-Monitor purchase commitments and expenditure against budgets.

-Coordinate invoice validation and payment workflows.

-Follow up on accruals, cost allocations and financial reporting requirements.

-Support month-end and year-end financial processes.

Professional Experience

• Experience in business operations, project administration, procurement coordination, finance support or similar functions.
• Experience working with suppliers, contracts and compliance requirements.
• Experience coordinating activities across multiple business functions.
• Experience supporting reporting, budgeting or financial coordination processes.
• Experience in engineering, technology, construction, infrastructure or project-based environments.
• Experience supporting audits and governance activities.
• Experience working within large corporate organisations.

Management and Leadership Skills

-Ability to coordinate stakeholders without relying solely on formal authority.

-Strong planning, prioritisation and workload-management capability.

-Confidence in challenging incomplete information or non-compliant processes constructively.

-Ability to establish clear ownership, deadlines and escalation routes.

-Sound judgement regarding operational, commercial and compliance risks.

-Ability to communicate complex administrative or financial matters clearly.

-Strong service orientation combined with appropriate governance discipline.

-Ability to operate independently and keep management appropriately informed

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